FAQs
Have a question? Below are my most frequently asked questions and answers to help you out.
Packaging
All of my packaging is eco friendly and where possible will fit straight in to your letterbox. However, this does depend on the quantity and type of items which you are purchasing. I can confirm in advance whether or not it can be packaged to fit in your letterbox if you wish to get in touch.
Shipping times
All orders will be shipped within the lead time displayed at the top of my website at time of order placement (Mon-Fri).
Once shipped, shipping timescales are as follows:
UK Royal Mail First Class - 1-2 Working days
UK Royal Mail Second Class - 2-3 Working days
UK Royal Mail Tracked 24 - 1-2 working days from shipment with tracking number
UK Royal Mail Tracked 48 - 2-3 working days from shipment with tracking number
Missing/damaged orders
I really hope this never happens! but if it does, please get in touch with me on info@ivyandginger.com so I can help.
Caring for your jewellery
Hand painted items will have multiple layers applied before being sealed by hand. I want you to enjoy your jewellery for as long as possible, so to keep your jewellery in the best condition:
- take them off before swimming, wood is porous so it will naturally absorb the water, likely to warp and come away from any earring posts
- handle with clean hands, and pop them in before you apply any lotions, creams or make up
I don't have my ears pierced, do you do clip ons?
Absolutely! Most earrings sized 20mm or above can be changed or altered to accommodate clip ons just pop a note on your order at the checkout and I can do this for you. If you're not sure, just get in touch.
Wholesale
if you think ivy and ginger would fit well in to your retail business please get in touch for more information by emailing info@ivyandginger.com or visit www.ivyandgingerwholesale.com and enter your details.
Contact
If you can’t find the answer you’re looking for please email info@ivyandginger.com and I’d be happy to help!