FAQs
Have a question? Below are my most frequently asked questions and answers to help you out.
Packaging
All of my packaging is eco friendly and where possible will fit straight in to your letterbox. However, this does depend on the quantity and type of items which you are purchasing. I can confirm in advance whether or not it can be packaged to fit in your letterbox if you wish to get in touch.
Shipping times
All orders will be shipped within the lead time displayed at the top of my website at time of order placement (Mon-Fri).
Once shipped, shipping timescales are as follows:
UK Royal Mail First Class - 1-2 Working days
UK Royal Mail Second Class - 2-3 Working days
UK Royal Mail Tracked 24 - 1-2 working days from shipment with tracking number
UK Royal Mail Tracked 48 - 2-3 working days from shipment with tracking number
Missing/damaged orders
I really hope this never happens! but if it does, please get in touch with me on info@ivyandginger.com so I can help.
Caring for your jewellery
Hand painted items will have multiple layers applied before being sealed by hand. I want you to enjoy your jewellery for as long as possible, so to keep your jewellery in the best condition:
- take them off before swimming, wood is porous so it will naturally absorb the water, likely to warp and come away from any earring posts
- handle with clean hands, and pop them in before you apply any lotions, creams or make up
I don't have my ears pierced, do you do clip ons?
Absolutely! Most earrings sized 20mm or above can be changed or altered to accommodate clip ons just pop a note on your order at the checkout and I can do this for you. If you're not sure, just get in touch.
Wholesale
if you think ivy and ginger would fit well in to your retail business please get in touch for more information by emailing info@ivyandginger.com
Contact
If you can’t find the answer you’re looking for please email info@ivyandginger.com and I’d be happy to help!
Let customers speak for us
from 317 reviewsLovely design Nice and small look beautiful
Stunning earrrings, I always get loads of compliments when I wear earrings from Ivy & Ginger 🥰
My first purchase from Ivy & Ginger! It won’t be my last! Thank you
I have ordered maybe four times from Ivy and Ginger so far, I’m obsessed! The most stunning jewellery in beautiful bold designs. It’s so light to wear and the quality is always top notch, comes beautifully packaged each time, now which design to get next…..
Lovely colours, beautifully made and packaged really well! Thank you!
Lovely colours, beautifully made and packaged really well! Thank you!
Love the colour combination! Beautifully made, very comfortable to wear and packaged with lots of love and care!
Love the colour combination! Beautifully made, very comfortable to wear and packaged with lots of love and care!
Love these little earrings. Great quality and so affordable
These are really cute earrings, great quality and great price
I love this cute little daisies.
Love these earrings. Summery, a splash of colour, perfect accessory for the gin tasting I did at the weekend 🍋
Beautifully made, lovely colours, very comfortable to wear and all items purchased were extremely well packaged! Will definitely purchase more earrings in the future!
Beautifully made, lovely colours, very comfortable to wear and all items purchased were extremely well packaged! Will definitely purchase more earrings in the future!
I placed my first order for earrings for my friend’s birthday and treated myself to two pairs too. They are gorgeous! I am well pleased with them. They arrived quickly and were prettily and environmentally friendly packaged too! Highly recommend.