faqs

have a question? below are my most frequently asked questions and answers to help you out.

SHIPPING

packaging

all of my packaging is eco friendly and where possible will fit straight in to your letterbox. however, this does depend on the quantity and type of items which you are purchasing. i can confirm in advance whether or not it can be packaged to fit in your letterbox if you wish to get in touch.

shipping times

all orders will be shipped within the lead time displayed at the top of my website at time of order placement (Mon-Fri).

once shipped, shipping timescales are as follows:

UK Royal Mail First Class - 1-2 Working days

UK Royal Mail Second Class - 2-3 Working days

UK Royal Mail Tracked 24 - 1-2 working days from shipment with tracking number

UK Royal Mail Tracked 48 - 2-3 working days from shipment with tracking number

missing/damaged orders

i really hope this never happens! but if it does, please get in touch with me on info@ivyandginger.com so I can help.

caring for your jewellery

hand painted items will have multiple layers applied before being sealed by hand. i want you to enjoy your jewellery for as long as possible, so to keep your jewellery in the best condition:

take them off before swimming, wood is porous so it will naturally absorb the water, likely to warp and come away from any earring posts

handle with clean hands, pop them in before you apply any lotions, creams or make up

product info

i don't have my ears pierced, do you do clip ons?

absolutely! most earrings sized 20mm or above can be changed or altered to accommodate clip ons just pop a note on your order at the checkout and I can do this for you. if you're not sure, just get in touch.

are you eco conscious?

absolutely! i constantly review my processes, materials and suppliers to make environmentally beneficial changes as much as possible.

further to this all of ivy and ginger packaging is recyclable/recycled or reused.

refund policy

for hygiene and insurance reasons I am unable to offer refunds unless your item is faulty or damaged.

late or missing refunds

if you haven’t received a refund yet, first check your bank account again. then contact your bank/credit card company, it may take some time before your refund is officially posted.

if you’ve done all of this and you still have not received your refund yet, please contact me at ivyandginger@gmail.com so I can help.

wholesale

if you think ivy and ginger would fit well in to your retail business please get in touch for more information by emailing info@ivyandginger.com or visit www.ivyandgingerwholesale.com and enter your details.

contact

if you can’t find the answer you’re looking for please email info@ivyandginger.com and I’d be happy to help!