FAQs
Have a question? Below are my most frequently asked questions and answers to help you out.
Packaging
All of my packaging is eco friendly and where possible will fit straight in to your letterbox. However, this does depend on the quantity and type of items which you are purchasing. I can confirm in advance whether or not it can be packaged to fit in your letterbox if you wish to get in touch.
Shipping times
All orders will be shipped within the lead time displayed at the top of my website at time of order placement (Mon-Fri).
Once shipped, shipping timescales are as follows:
UK Royal Mail First Class - 1-2 Working days
UK Royal Mail Second Class - 2-3 Working days
UK Royal Mail Tracked 24 - 1-2 working days from shipment with tracking number
UK Royal Mail Tracked 48 - 2-3 working days from shipment with tracking number
Missing/damaged orders
I really hope this never happens! but if it does, please get in touch with me on info@ivyandginger.com so I can help.
Caring for your jewellery
Hand painted items will have multiple layers applied before being sealed by hand. I want you to enjoy your jewellery for as long as possible, so to keep your jewellery in the best condition:
- take them off before swimming, wood is porous so it will naturally absorb the water, likely to warp and come away from any earring posts
- handle with clean hands, and pop them in before you apply any lotions, creams or make up
I don't have my ears pierced, do you do clip ons?
Absolutely! Most earrings sized 20mm or above can be changed or altered to accommodate clip ons just pop a note on your order at the checkout and I can do this for you. If you're not sure, just get in touch.
Wholesale
if you think ivy and ginger would fit well in to your retail business please get in touch for more information by emailing info@ivyandginger.com or visit www.ivyandgingerwholesale.com and enter your details.
Contact
If you can’t find the answer you’re looking for please email info@ivyandginger.com and I’d be happy to help!
Let customers speak for us
from 298 reviewsReally lovely earrings, I have a few pairs now in different colours, I’m sure I’ll be ordering more soon 😊
Great collection in the mystery box. Love the designs
I received my earrings a few days ago and they do not disappoint. Beautifully made and the packaging shows the time, dedication & love that goes into every order. I will 100% be ordering more in the future
I got these for Mother’s Day, at my request. I love how versatile they are to wear. The colours go with most things I own and give a little pop of uniqueness to an outfit!
I love these, to me they are forget me not flowers and I love wearing them. I always get great compliments when wearing them.
I am astounded by the great quality for such a good price. I bought these for myself but will definitely be ordering again as they would make great gifts. Looking forward to jazzing up my outfits with them. Also they are delivered in really cute packaging.
I had been looking everywhere for these earrings and finding these made me feel like they were made just for me! Beautifully made and packaged.
Highly recommended
I received my earrings yesterday and they do not disappoint. Beautifully made and the packaging showed the love and dedication that goes into every order.
My 3rd pair of earrings from Ivy. Great communicator. Prompt delivery and very accommodating.
Looking out for more new designs. Can definitely recommend.
Love these earrings . Great design and so well made . Have had lots of compliments. Ivy is a great communicator and accommodating. Can definitely recommend.
I ordered 4 different pairs of studs and they are all gorgeous!
So well made and so different from anything in the shops!
Really comfortable and light to wear.
I've had so many compliments in just 2 weeks!
I absolutely love my earrings! I bought a few pairs and I’m just about to buy some more! Lightweight and gorgeously decorated. I love them!
I have so many pairs of these amazing earrings now and love them. So many different colours and designs I want them all. Delivery is quick and the packaging is lovely. Look forward to putting in my next order soon 😍
Made my first purchase of these colourful earrings . They are amazing . Fast communication and order was really quick. Will definitely order more . You won’t be disappointed.
Absolutely love these earrings. This is the 5th pair of earrings I have bought from Ivy & Ginger- I love them all! Will most definitely be buying some more ❤️