Returns

returns policy

for hygiene and insurance reasons I am unable to offer refunds unless your item is faulty or damaged.

To return a faulty or damaged item please get in touch before sending your items to:

Ivy and ginger, Unit 131967, PO Box 7169, Poole, BH15 9EL.

Once your item has been received your refund will be processed in 3 working days.

 

late or missing refunds

if you haven’t received a refund yet, first check your bank account again. then contact your bank/credit card company, it may take some time before your refund is officially posted. 

if you’ve done all of this and you still have not received your refund yet, please contact me at ivyandginger@gmail.com so I can help.